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Frequently Asked Questions

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Age Requirement

All guests must be 18 years old to register. We request that an adult accompany minors.

ADA Room

The hotel is pleased to offer ADA compliant rooms. These rooms are subject to availability, so please contact the hotel directly and advise of your preferences when making your reservation.

Cancellation Policy

Guests must cancel at least 72 hours prior to arrival for a full deposit refund. Cancellations made less than 72 hours prior to arrival will incur in a fee equal to one night’s room and tax. Reservations labeled as non-refundable / non-cancellable incur in a fee equal to the full deposit, regardless of the date in which the cancellation is requested.

Check Acceptance

Checks are not accepted as a method of payment.

Check-in and check-out times

Check-in: 3:00 PM | Check-out: 12:00 PM

Coolers

Coolers are not permitted on property. Should one be discovered, a non-refundable daily fee of $100 USD will be applied to the guest’s bill.

Connecting Room

The resort offers connecting rooms that are subject to availability.

Credit/Debit Card

All major credit cards are accepted. Credit and Debit cards will be authorized at check-in for the full amount of your stay, plus an additional $50, to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.

Early Arrival

To guarantee early check-in, guests must Pre-Register by reserving the night prior to arrival, then inform the hotel of arrival time to ensure the reservation is not cancelled.

Early Departure

We are pleased to accommodate early departures upon request however, a fee equal to one night’s room and tax will apply.

Electric Vehicles

Exclusive for hotel guest, a free charging station for electric vehicles. Electric vehicle owners can now road trip from San Juan to Guánica with the peace of mind that Copamarina Beach Resort & Spa is taking care of your charging needs. The stations are universal, and they are self-service.

Extra Bedding

Cribs and Rollaways are available upon request. To ensure guest safety and comply with fire code, a rollaway is only permitted in select King bedded rooms. Please advise of your preferences while making your reservation.

Gift Certificate

Gift certificate reservations should be made at least 21 days in advance. All reservations are subject to availability at time of booking and the original gift certificate must be presented at check-in. No photocopies or pictures will be allowed. Please contact the hotel directly for further information.

Gilligan’s Island (Cayo Aurora)

As of October 2020, Gilligan's Island remains closed due to Covid-19 and damage to the main pier. ... The Department of Natural Resources manages the island as a part of the Biosphere Guánica Reserve. The locals call it “Cayo Aurora.”

Guest Room Occupancy

Rates are based on single and double occupancy. There will be an additional charge of $30 USD per person, per night, for the third and fourth person in the room over 13 years old. Maximum occupancy is 4 guests per room, excluding Suites and Villas.

ID Requirement

ID is required upon check-in. Please be sure to have proper form of identification, such as a valid passport or driver's license.

Late Check-out

Late check-outs are based upon availability and will only be confirmed on the day of departure. For checkouts before 4 pm, a fee equal to 50% of one night's stay will apply. For check-outs after 4 pm, a fee equal to one night's stay will apply.

Mosquito Squad Puerto Rico

Copamarina is proud to be the very first on the island with an Automatic Misting System that provides continuous control all year round. The system automatically delivers an all-natural spray made up of essential oils that kills mosquitos on contact, decreasing the mosquito population by 90%.

Parking

Self-parking is included for hotel guests and is complimentary for visitors. The hotel is not responsible for damages or loss to any vehicle or it’s contents.

Pets

We welcome ADA compliant Service Animals only. The hotel must be notified at the time of booking and all respective documents must be presented at check-in, including our Pet Policies and Agreement

Premia Certificates

Premia reservations should be made at least 21 days in advance and the original must be presented at time of check-in. Mention of the use of the certificate at the time of booking is required. We only accept one certificate per room, per night. Is not applicable for discounted, negotiated, or group rates. The value of the certificate only applies to the room rate, excluding taxes, resort fees, gratuities, incidentals, or surcharges. The hotel reserves the right to make the final determination regarding applicable rates. The value of the certificate must be consumed in its entirety. No cash will be returned. In the event that the value of the certificate exceeds the total bill, the difference may not be claimed or applied to tips. Certificates will not be replaced or refunded. The certificate will not be accepted as a method of payment if the reservation is canceled. Not valid in combination with other offers and discounts.

Resort Fee

Guests will be charged a 20% resort fee, per night, that includes: self-parking; in-room coffee and tea; in-room bottled water; in-room safe; beach and pool services; bicycle rental; tennis, basketball and volleyball courts; ping pong tables; and a fitness center.

Smoking

We are a 100% non-smoking resort. Should we discover any signs of smoking in the guest room, a $250 USD cleaning fee will be applied to the guest's final bill.

Transportation

We do not offer airport transfers but can assist with arranging car services. Please contact the hotel directly for further assistance.